Website Support and Service
Maintenance is the key
Just like a motor car, or a computer, your website needs servicing. Without that, it can break down, become unsafe or insecure or just not work like it should.
What about backups?
What backups? Ultimately your website is your responsibility. Unless you have an explicit agreement with your website hosting company that backups are being done, and that they will restore them for free, then the onus will be on you.
Do you have a website that is not really working for you?